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At Shubhamkriti Jewels, we take utmost care in delivering your jewellery safely and on time. 

1. Shipping Coverage 

• We ship across all major cities and towns in India. 
• For remote or non-serviceable locations, our customer care team will reach out to assist with alternate arrangements. 

2. Shipping Charges 

• Free Shipping on all prepaid orders.
• Cash on Delivery (COD) may attract an additional fee. 

3. Order Processing & Dispatch 

• All orders are processed within 24 working hours after confirmation. 
• Made-to-order or customized jewellery may take 7–15 working days to be handcrafted and shipped. 
• Once shipped, you will receive tracking details via email/SMS. 

4. Delivery Timelines 

• Metro Cities: 2–5 working days 
• Non-Metro Cities: 4–7 working day 
• Remote Areas: 7–10 working days 
  (Delivery times are estimates and may vary due to courier delays, festivals, or unforeseen circumstances.) 
• International: 
• Express Shipping: 4–10 working days (depending on destination & customs clearance) 

(Delivery times are estimates and may vary due to courier delays, festivals, or unforeseen circumstances.) 

5. Packaging & Security 

• All jewellery is securely packed in tamper-proof packaging to ensure safe delivery. 
• Every shipment is insured until it is delivered to you. Please do not accept delivery if the package is tampered with or damaged. 

At Shubhamkriti Jewels, we want you to shop with confidence. Each piece of jewellery is crafted with care, and we ensure a smooth and transparent return process for our customers. 

1. Returns & Refunds

• We offer a 15-day easy return on unworn jewellery from the date of delivery. 
• To be eligible, the product must be unused, in its original packaging, with tags intact, and accompanied by the invoice. 
• Once we receive and inspect the product, your refund will be processed within 4–10 working days (to the original payment method). 
• Shipping charges, if any, are non-refundable. 

1. Exchanges

• You can request an exchange within 15 days of purchase for unworn jewellery. 
• Exchange is subject to availability of the product/design. 

1. Lifetime Exchange

• We offer a Lifetime Exchange Policy on gold and diamond jewellery purchased from us. 
• You can exchange your jewellery anytime in the future for another piece of equal or higher value. 
• Exchange value will be calculated based on the prevailing gold/diamond rate after deducting applicable making charges and taxes. 

1. Buyback Policy

• We offer a Buyback Policy on gold and diamond jewellery. 
• Buyback value will be determined as per the current market gold rate, after deducting applicable charges and terms as per company policy. 
• Buyback is not available on silver jewellery, coins, or customized orders.